Complaints Book

As required by Peru's Consumer Protection and Defense Code (Law No. 29571), our online Complaints Book (Libro de Reclamaciones) is available to you.

Complaint form

Complaints Book

Date:

Provider details

Company name: C&J Software Consulting
Taxpayer ID (RUC): To be completed
Address: Lima, Perú

1. Consumer identification

Full name *

Document type *

Document number *

Address *

Phone

Email *

I am a minor

2. Product or service purchased

Item type *

Amount claimed (S/)

Description of the product or service *

3. Details of the claim and consumer request

Claim (reclamo)Disagreement related to the products or services.Complaint (queja)Disagreement not related to the products or services; or dissatisfaction with customer service.

Details *

Request *

4. Provider's observations and actions taken

This section will be completed by the provider when responding.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must answer the claim or complaint within no more than fifteen (15) non-extendable business days.

I declare the information is true and accept the privacy policy.